Kempinski Hotel Cancun, Cancun

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About the Hotel

Retorno Del Rey 36, Cancun, Mexico, 77500

Perfect

9.1

9.4

/10

4.5

4.3

“The hotel's beachfront position offers breathtaking views and easy access to the crystal-clear waters of Cancun.”view full review

Location

Kempinski Hotel Cancún is situated on the powdery white sands of the Caribbean, offering direct access to the azure waters. Located just 20 minutes from Cancun International Airport, the hotel provides effortless connectivity to the region's attractions. This prime location allows guests to enjoy both the serene beach environment and the excitement of nearby cultural experiences.

Rooms

The hotel boasts beautifully appointed accommodations, including the Deluxe Seaside Room, featuring a spacious 41 m² area and breathtaking ocean views. Guests enjoy a range of luxurious amenities, such as marble bathrooms with Salvatore Ferragamo(R) bath products and private balconies. Club Seafront Rooms provide exclusive access to The Club Lounge, offering additional benefits like private check-in and food selections.

Wellness

KAYANTÁ Spa at Kempinski Hotel Cancún offers a variety of treatments inspired by ancient Mayan therapies, utilizing indigenous ingredients from the Yucatán Peninsula. The spa features facilities including steam rooms and whirlpools, combined with an Aqua Retreat Day Pass for unrestricted access to soothing amenities. Guests seeking rejuvenation can choose from various treatments designed to restore balance and wellness.

Dining

Kempinski Hotel Cancún hosts five dining venues, offering a range of culinary options. Fantino, a AAA Five Diamond restaurant, serves Mediterranean cuisine crafted from the finest ingredients. The Club Grill & Jazz Supper Club combines gourmet offerings with live piano music, while Casitas offers a beachside dining experience featuring fresh seafood and grilled meats.

Meetings and Events

The hotel provides versatile indoor and outdoor event spaces, suitable for business meetings, conferences, and weddings. With personalized service, the venue accommodates both intimate gatherings and large celebrations. The exquisite catering services create unique experiences with bespoke menu options tailored to guests' needs.

Highlights

Location: Turquoise waters of the Caribbean

Rooms: Club Seafront Rooms with ocean views

Dining: AAA Five Diamond restaurant Fantino

Wellness: KAYANTÁ Spa with Mayan treatments

Events: Personalized service for weddings and conferences

Amenities: Aqua Retreat Day Pass access

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Deluxe Seafront Double Room

2 persons

41 m²

2 Double beds

Bathtub

Balcony

room details

Deluxe Seaside Double Room

2 persons

41 m²

2 Double beds

Bathtub

Balcony

room details

Club Seafront Double Room

2 persons

41 m²

2 Double beds

Bathtub

Balcony

room details

Deluxe Seaside King Room

2 persons

41 m²

1 King-size bed

Bathtub

Balcony

room details

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Price and Room Availability Calendar

Check availability and prices for your dates now!

What our guests says about facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

Really good Cuisine

During my stay, I dined at Casitas and tried their beef ribs and salmon, which were absolutely delicious. The food at the pool bar was also very nice, and I was pleasantly surprised by the high quality considering we dined poolside. It completely transformed my view of hotel dining, making it nice and delectable.

William123. USA, read full review

Stunning Ocean View

The Ocean Front King room I stayed in was upgraded to a suite, which offered lovely views of the ocean. The room was spotless and had a lovely style that was consistent with the Ritz-Carlton brand. I loved coming back to such a beautifully decorated space at the end of each day.

Derek_B. Canada, read full review

Relaxing Spa Experience

The spa facilities at the hotel were absolutely fantastic. I took advantage of their sauna and steam room, which added a layer of relaxation to my vacation. These amenities were clean, well-maintained, and provided a perfect escape after a busy day in the sun.

Kevin_P. UK, read full review

Fantastic Lounge Experience

I enjoyed a wonderful evening at the D-Lounge, where I was pleasantly surprised by the quality of the sushi and the vibrant ambiance. It was one of the highlights of my trip, as the setting was perfect for relaxing and enjoying great food while listening to live music.

Larry_Smith. Australia, read full review

What’s included

General

No smoking on site
Free Wi-Fi
Parking
Safe deposit box
24-hour reception
VIP check-in/ -out
Express check-in/ -out
No pets allowed
Rooms/ Facilities for disabled
Wheelchair access
24-hour security
Luggage storage
Locker room
Private beach
Lift
Currency exchange
ATM/Cash machine
Barber shop
Coffee shop
Smoke detectors
Fire extinguishers
Key card access

Sports & Fitness

Fitness centre
Tennis court
Golf course
Yoga class
Sports trainer

Services

Paid airport shuttle
Valet parking
Room service
Housekeeping
Car hire
Laundry
Dry cleaning
Tours/Ticket assistance
Shops/Commercial services
Welcome drink

Dining

In-room breakfast
Restaurant
Snack bar
Bar/ Lounge area
Special diet menus

Business

Meeting/ Banquet facilities
Fax/Photocopying

Children

Babysitting/Child services
Children's buffet
Children's play area
Kids club

Facilities for people with disabilities

Toilet for disabled

Spa & Leisure

Heated swimming pool
Outdoor swimming pool
Beach access
Beach umbrellas
Sun loungers
Live entertainment
Garden area
Spa & wellness centre
Solarium
Sauna
Steam room
Jacuzzi
Back massage
Head massage
Full body massage
Foot massage
Pool with view
Shallow end

Room features

Wi-Fi in rooms
Air conditioning
Heating
Sitting area
Garden furniture
Tea and coffee facilities
Ironing facilities

Bathroom

Separate tub and shower

Location

Retorno Del Rey 36, Cancun, Mexico, 77500

Map view

Retorno Del Rey 36, Cancun, Mexico, 77500

City landmarks

Museum

Mayan Museum of Cancun

2.2 km

Landmark

Avenida Kukulkan

1.2 km

Museum

Museo Subacuatico de Arte

720 m

Mall

Luxury Avenue

1.1 km

Landmark

Museo Sensorial del Tequila

1.1 km

Mall

Kukulcan Plaza

1.0 km

Beach

Playa Marlin

1.6 km

Shopping Area

Luxury Avenue Cancun

980 m

Aquarium

Interactive Aquarium

2.0 km

Museum

Cancun Wax Museum

2.0 km

Landmark

Yamil Lu'um Archeological Site

2.2 km

Landmark

Scorpion's Temple ruins

2.2 km

Landmark

Extreme Games Cancun

960 m

Landmark

Marlin Beach

1.3 km

Shopping Area

Fashion Harbour

1.9 km

Mall

La Madonna

1.9 km

Park

arte Garden

2.0 km

Museum

Parque Maya Cancun

2.3 km

Landmark

Museo de Arte Popular Mexicano

3.0 km

Landmark

Laguna Nichupte

2.7 km

Beach

Playa Delfines

3.7 km

Landmark

El Rey Archaeological Zone

3.7 km

Landmark

Parque Ventura Cancun

3.0 km

Landmark

Iberostar Cancun Golf Course

3.4 km

Landmark

Water Park at The Grand

3.7 km

Night club

Coco Bongo

5.0 km

Landmark

Cancun Convention Center

5.2 km

Beach

Chac Mool Beach

4.5 km

Nearby

Blvd. Kukulcan

Dolphinaris Cancun

500 m

Night club

H Roof

430 m

Restaurants

Harry's

430 m

Blvd. Kukulcan Km. 14.2 No. 1 Zona Hotelera

Puerto Madero

360 m

Blvd. Kukulcan Km 14.1 Hotel Zone

Fantino

10 m

Calle Retorno Del Rey # 36 The Ritz-Carlton

The Caribe Bar & Grill

10 m

Retorno del Rey #36

Lobby Lounge at Ritz Carlton Cancun

10 m

The Ritz-Carlton

Porfirio's Cancun

480 m

Boulevard Kukulcan 14. 2 No. 1 Zona Hotelera

El Cafe Mexicano

30 m

Hotel Ritz Carlton Calle Retorno Del Rey 36 Retorno del Rey #36

Casitas

30 m

Calle Retorno Del Rey # 36 Zona Hotelera

Nebbiolo Ristorante

330 m

Blvd. Kukulcan Km. 14.5 Lote 38

Olio

340 m

Boulevard Kukulcan Km 14.5 Mza.13 Retorno del Rey Lote 38 38B Secrets The Vine Cancun Resort & Spa

Secrets The Vine Cancun

340 m

Boulevard Kukulcan Km 14.5 Lote 38

Vicente Asador De Brasa

610 m

Blvd Kukulcan Km 12

Getting around

City Centre

Cancun17 min · 10.9 km

Airports

Cancun (CUN)28 min · 18.1 km

Isla Mujeres (ISJ)48 min · 31.4 km

Reviews and Ratings

Feedback from previous guests about their experience.

4.5/5 based on 3890 reviews

#44 of 272 hotels in Cancun based on Tripadvisor

Diana

United States, January 2025

9.6/10

Our stay at the Ritz Carlton Cancun was absolutely incredible! The staff went above and beyond to ensure we felt special, and the amenities were second to none. The beach was pristine, and we enjoyed the peace and quiet, especially since it wasn't overcrowded. There were a few busy moments at breakfast, but overall, the dining experience was delightful. Value for money was high given the luxurious experience we had.

Rooms

10.0

The room was fabulous with high ceilings, soothing colors, and stunning beach views from not one, but three balconies. It was well-equipped with a Nespresso coffee maker and had ample space that allowed for relaxation.

Service

10.0

The service was impeccable; every staff member seemed genuinely happy to assist and went out of their way to make our stay memorable, including special touches like room decorations and timely service.

Location

10.0

The location was perfect, with easy access to a beautiful beach that was not crowded at all. It was conveniently close to various restaurants and shopping areas, which made our evenings enjoyable.

Dining

9.0

We enjoyed the breakfast buffet, though it did get a bit busy at peak times. Dinner at Fantino's was exceptional and a highlight of our trip, offering a variety of delicious dishes.

Facilities

9.0

The pool facilities were spacious and inviting, providing a perfect area for relaxation. We also appreciated the well-maintained beach area, but note that there are some challenges with snorkeling directly from the beach.

Craig

United States, January 2025

9.2/10

I had an incredible time during my stay, enjoying the beautiful beaches and unwavering service. The hotel was a tranquil escape with stunning views, and the staff went above and beyond to make my visit feel special. While the dining options were excellent, I would have liked a bit more variety. Nonetheless, the amenities and location made it a worthwhile experience overall.

Rooms

9.0

The rooms were spacious and modern with plenty of storage, making it easy to settle in without the usual travel clutter.

Service

10.0

The attentive service truly stood out, with staff remembering my preferences and addressing my needs seamlessly throughout my stay.

Location

10.0

The location is perfect, with easy access to beautiful beaches and nearby attractions, making every day an unforgettable experience.

Dining

8.0

The dining was exceptional, but I wished there were more options available to choose from during my stay.

Facilities

9.0

The facilities were top-notch, offering everything from a relaxing pool to a stunning beach, making it an ideal getaway.

Fred

United States, December 2024

9.4/10

This hotel truly delivers on luxury and exceptional service, making it feel like a haven for relaxation. The rooms are cozy yet comfortable, and the amenities definitely add value to the overall stay. However, there were a couple of hiccups with the beach villa rentals that could be improved upon. Despite that, the dining options and the atmosphere at the resort are top-notch, allowing guests to indulge without needing to leave the property.

Rooms

9.0

The rooms were beautifully refurbished and very clean, providing a cozy experience for our stay.

Service

10.0

The service was outstanding, with staff going above and beyond to ensure a pleasant stay.

Location

10.0

The hotel is perfectly situated, with a stunning beach that invites relaxation and fun.

Dining

9.0

Dining options were fantastic, with a great variety of offerings and a lovely atmosphere throughout.

Facilities

9.0

The facilities, including the pool and lounge areas, were well-maintained and offered a relaxing environment.

Exceptional service

Villa rental confusion

Mark

United States, October 2024

8.2/10

My recent stay at this hotel was a beautiful escape with stunning views and delightful dining. While the accommodations were comfortable and the service attentive, the poolside service could use some improvement. Overall, it was a lovely experience, though the dining was a bit pricey. Still, the beautiful ambiance and thoughtful amenities made it worthwhile.

Rooms

9.0

The room was clean and well-decorated, offering a spacious layout with huge closets and ample storage. The comfortable bed was a plus, and I appreciated the lack of marble floors, making it more family-friendly.

Service

9.0

The service was top-notch from check-in to checkout. Staff were attentive and accommodating, consistently checking in on how we were doing.

Location

8.0

The location is lovely, with beautiful views and close proximity to other attractions. However, the area could be quieter, as it had some noise issues.

Dining

8.0

Dining options were delicious, especially the breakfast buffet, which offered a great selection. However, prices ran high, so be prepared for that.

Facilities

7.0

Facilities were well-maintained and included nice touches like a small gym with fresh towels and snacks, though the poolside service could be more efficient.

Stunning views

High dining prices

Charles

United States, October 2024

8.8/10

I had an incredible stay at the hotel, which offered first-class service and a beautiful property. The staff went above and beyond to make our birthday celebration unforgettable. While the dining experiences were mostly outstanding, I did find some areas needing improvement, particularly at the pool where service sometimes lagged. Overall, it was a fantastic vacation with excellent amenities and a great beach.

Rooms

9.0

The rooms were very nice, clean, and spacious, with comfortable beds and a lovely balcony to enjoy the ocean view.

Service

9.0

The service throughout the hotel was exceptional, with staff that were hardworking and attentive, particularly in the restaurants and by the pool.

Location

10.0

The location was fantastic, with direct access to the beautiful beach and close to several excellent dining options.

Dining

8.0

The dining experiences were generally excellent, particularly the breakfast buffet which had various options that were delicious, although I felt some areas could offer more variety.

Facilities

8.0

The facilities were top-notch, including well-maintained pools and beach areas, but improvements could be made regarding poolside furniture.